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Support/How to fix an invite opened with the wrong account

How to fix an invite opened with the wrong account

Switch from the current signed-in account to the invited email so a BaseBuddy project invite can be accepted.

Use this when someone opens a BaseBuddy project invite and sees Wrong account instead of the option to join.

BaseBuddy invite links are reserved for one email address. The invite page shows both Invited Email and Current Account so the recipient can check whether they are signed in as the right person. Backend acceptance is blocked unless the signed-in email matches the invited email, so trying to accept with another account will not add that user to the project.

Check the account on the invite page

Open the invite link and compare these fields:

FieldWhat to check
Invited EmailThe email address the project owner or admin invited
Current AccountThe BaseBuddy account currently signed in on this browser

If the addresses do not match, BaseBuddy shows Wrong account. The page also says which email the invite is for and which account is currently signed in.

Do not ask for a new invite yet if the invited email is correct. First switch out of the current account and sign in with the invited email.

Switch to the invited email

  1. On the invite page, select Switch account.
  2. Wait for BaseBuddy to sign out of the current account.
  3. When the login page opens, use the email shown as Invited Email on the invite.
  4. Sign in with the local password account for that email.
BaseBuddy login screen for local email and password sign-in
BaseBuddy login screen for local email and password sign-in

Use Email, Password, and Sign in. If the invited person does not have a local user yet, an owner can invite them from project settings or create a local user from the CLI.

The invite sign-in link uses Sign in with invited email when you are not signed in or when an already accepted invite needs the invited account again.

Accept the invite

After sign-in returns you to the invite page, check the account fields again.

When Current Account matches Invited Email, the invite page shows Ready to join. Select Accept invitation to join the project.

BaseBuddy then opens the project. If the account already had access, BaseBuddy may simply open the project instead of creating a duplicate membership.

When to ask for a fresh invite

Ask a project owner or admin to create a new invite only when the current invite cannot be used.

What you seeWhat it meansWhat to do
This invite expiredThe invite is past its expiry dateAsk an owner or admin to create a fresh invite
This invite was revokedSomeone with invite access revoked the linkAsk an owner or admin whether you should receive a new invite
Invitation not foundThe link is invalid, missing, or no longer availableAsk for the invite link again or request a new invite
Wrong account after switchingThe signed-in provider account still does not match the invited emailSign out of that provider account, then sign in with the invited email
The Invited Email is wrongThe invite was created for the wrong addressAsk an owner or admin to revoke it and create a new invite

Owners and admins can use the project settings invite screen to revoke a wrong invite and create a replacement.

Invite members screen with role choices and a safe placeholder email
Invite members screen with role choices and a safe placeholder email

If sign-in does not return to the invite

The sign-in flow should bring the recipient back to the same invite page. If it opens Projects or stays on login instead, check local sign-in setup for the self-hosted app.

BaseBuddy only accepts safe internal return paths such as /invite/<token>, so do not add arbitrary external redirect destinations as a workaround.